Customer Support

NOTE: Any prices quoted, on the web site or in our catalogue, are subject to change without notice. Please call for current pricing.

Lacking control of the final installation, Monarch offers the following warranty terms. It is Monarch's intention to accommodate our customers, but we cannot assume unlimited responsibility for our products once they leave our control.

MONARCH DISCLAIMS ANY WARRANTY, EXPRESSED OR IMPLIED, THAT MONARCH PRODUCTS WILL WITHSTAND ANY GIVEN ATTACK. MONARCH ASSUMES NO LIABILITY FOR ANY LOSS OR DAMAGE. Monarch products are warranted to the original buyer for a period of one year from date of sale against defects in material or manufacture. Warranty does not cover units which have been inappropriately applied, abused, mis-used, vandalized, or disassembled by unauthorized persons. Buyer's must be sure that all goods are properly protected from such mistreatment.

Warranty extends to furnishing replacement of any part(s) in exchange for those which may have failed. Part(s) will be invoiced when shipped by regular UPS, and credit issued upon return of the failed unit(s) at the customer's expense, provided examination indicates the part(s) failed within warranty, and for proper cause. Monarch assumes no responsibility for service costs or lost revenues. Complete units returned will be reconditioned and returned, or replaced at the discretion of Monarch.

Solid state timers are not covered for damage resulting from the application of inappropriate voltage or line surges, nor for damage resulting from servicing the unit while power is applied.

Coin or token mechanisms as furnished by Monarch are relatively inexpensive and therefore limited in their sensitivity. Monarch makes every effort to avoid acceptance of undesirable coins or tokens, but provides no warranty that none will ever pass.

Orders are filled based upon information furnished by the customer at time of order. Incomplete information may result in the receipt of incorrect materials. Orders fill incorrectly on our part will be corrected. Orders filled incorrectly due to incorrect or insufficient information at the time the order is placed are the customer's responsibility. Returns of unaltered units for the convenience of the customer may be subject to a 20% re-stocking charge. Units altered or used will not be accepted for credit.

ALL returns must have prior approval and must have a RETURNED MATERIALS AUTHORIZATION number on the package. No credits will be issued until goods have been received and inspected.

Product may be paid for by Visa, Master Card, Discover Card, American Express or in some cases C.O.D. Keep in mind UPS charges (as of 05-04-06) an additional $9.00 per package for C.O.D. deliveries. A check with order is acceptable only if you have called for the total charges including shipping charges. Open accounts may be established for Distributors and OEM's based on the completion, and satisfactory acceptance of a credit application. Application must include your tax exemption certificate. Drop Shipments to points within the Commonwealth of Kentucky will be subject to sales tax, unless a valid Kentucky Sales Tax Exemption Certificate Number is furnished.